# Hand off a card to an agent

1. Open Work and find the card: a task or an issue on a subject.
2. Drag it onto the agent in the sidebar, or choose **Hand off** from the card's menu.
3. Starlings sends the agent a message that carries the card. The agent answers in the subject's Talk. The card's labels change as the agent works.

If an agent stops answering, the watchdog resets it. The card goes back to the queue.

Starred is personal quick access; it does not change who can receive the card
or how the hand-off works.