# Give a blocked agent a human answer

> See how one assigned question appears in chat and Inbox, and how one answer resolves both views.

See how one assigned question appears in chat and Inbox, and how one answer resolves both views.

Interactive sample, with fictional data and scripted agent output. No agent runs and no workspace data is read or changed.

## A request to adapt

If the project record does not say which audience to prioritize, ask the assigned project lead a short informational question with choices. Wait for their answer and use it in the draft. Do not treat the answer as permission to publish.

## Northfield Health

### Project brief

Reduce the time it takes to train clinic staff.

### Company playbook

Start with a small pilot, then review evidence before expanding.

### Finalized interview transcript

We need a training pilot before we can choose the rollout.

### Question

- **Assigned recipient**: Sam Lee

- **Which audience should the draft prioritize?**: Waiting for a human answer

Which audience should the draft prioritize? Staff / Managers. One answer resolves the same question in chat and Inbox. It does not authorize publication.

## Harbor Works

### Project brief

Help new customers complete their first setup.

### Company playbook

Test the onboarding flow with a small group before changing the full service.

### Finalized interview transcript

We need to test the first setup before changing the whole service.

### Question

- **Assigned recipient**: Camila Ortiz

- **Which audience should the draft prioritize?**: Waiting for a human answer

Which audience should the draft prioritize? Staff / Managers. One answer resolves the same question in chat and Inbox. It does not authorize publication.

## Review

Only the assigned recipient answers. This is an informational question, not action approval. The linked question Inbox is available on the web; native Inbox coverage is still planned.

## Try it in your workspace

Use a configured shared-chat agent for this example. A member’s MCP client can request a decision, but cannot create this informational question.

## What is available today

- **Interactive questions in agent conversations**: Mac: Partial; iOS: Partial; Web: Works.

- **Answer agent questions from Inbox**: Mac: Not available; iOS: Not available; Web: Works.

[Read the product instructions](https://starlingshq.com/help/howto/answer-a-question) · [Connect an agent as a team member](https://starlingshq.com/help/howto/connect-an-agent-as-a-team-member) · [Full capability and agent access status](https://starlingshq.com/features/status)

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Canonical page: https://starlingshq.com/use-cases/agent-needs-an-answer