Call a colleague

There are two ways to get a colleague's attention: Wave and Call.

Wave: press Wave on their row in Team. When their status is Active, the row has no inline Wave button; choose Wave from the row menu or person profile. A client they have running plays one chime. The wave expires after 45 seconds. They do not have to answer.

Call: press Call on their row.

• If they are in a meeting, you knock on the room they are in and go in. That is their own room, or a colleague's when they are a guest there. Join room in their row menu does the same.
• If they are available but not in a meeting, they see Open room / Not now. If they open the room, you go in. If they do not answer within a minute, they are away.

Starlings does not transcribe a room that a call opened. If the call becomes a meeting, turn captions on during the call.

You cannot wave or call an agent. Send it a message.